Your bots break. Your exception backlog doesn’t.
RPA breaks on every SAP release
Bots depend on screen layouts, so every upgrade or patch can break them.
Exception queues pile up
Manual triage and spreadsheets delay bills and revenue every cycle.
Bots can't reason across IS-U and AMI
A missing read means checking IS-U, AMI and MDM, then following your SOP. Bots click. Agents reason.
Karini AI resolves today’s exception, then prevents the conditions that cause it.
One agent layer. Every exception. Full audit.
Missing meter read, resolved before the bill is late.
Delayed bill, prevented at the source.
Reconciliation mismatch, reconciled automatically.
Estimated read, corrected to an actual.
Built for every stakeholder.
Fewer cases. Faster cash.
Agents work the queue around the clock, so bills go out accurate and on time.
- Backlog falls as agents resolve cases.
- Estimated reads corrected to actuals before billing.
- Unbilled revenue recovered sooner.
An agent layer over SAP IS-U, on AWS. No rip-and-replace.
Connect to SAP IS-U and BDEx.
Connects to your IS-U billing engine and BDEx exception queue. No extra middleware.
Technical note: Your system of record stays in place.
Ground agents in your SOP.
Upload your SOP. Agents classify each exception, investigate across systems and follow your rules.
Technical note: Deterministic and auditable.
Resolve or prevent the exception.
Agents fix issues in the back end, create work orders and notify teams. Edge cases go to a person.
Technical note: Closure gates and human approval.
Deterministic, audited, and grounded in your SOP.
Your SOP drives every action
Agents do only what your approved SOP says. SOP changes are reviewed first.
Same path every time
The same exception type always follows the same path.
Full audit trail
Every action, query, decision and escalation is logged with a timestamp.
People approve edge cases
Anything outside the SOP, or a failed check, goes to a person.
No case closes until its checks pass, such as read present and fix confirmed.
Watch an agent resolve a missing meter read.
Recorded with a leading US energy utility.
Proof from the field.
AP Exception Automation
Agents resolved missing-PO and AP exceptions that used to take weeks of manual research.
- Resolved in days, not weeks.
- Audit trail on every resolution.
A leading US energy utility
Agents follow the utility's SOP for missing-read and delayed-bill exceptions in SAP IS-U.
Featured on the AWS Builders Library
Technical deep-dives on Karini AI, published by AWS.
Transforming an Order-to-Cash Workflow with Karini AI and Amazon Bedrock
How Karini AI uses Amazon Bedrock to automate order-to-cash exception resolution.
Read on AWSModernizing ERP with Agentic AI: From Manual Exceptions to Autonomous Operations
How agentic AI moves ERP exception handling from manual work to autonomous operations.
Read on AWSStart with one exception. Prove it in three weeks.
One exception type. Three weeks. Your environment. SAP unchanged.
Frequently asked questions
No. Agents work over SAP IS-U and BDEx. Your system of record stays unchanged.
RPA clicks through screens and breaks when the process changes. Karini AI agents follow your SOP and work in the back end.
Yes. Karini AI is SOC 2 Type 2 certified. Execution is deterministic, every action is logged, cases can't close early, and people approve edge cases.
No. It cuts manual exception work and RPA maintenance, not headcount.
Missing meter reads, delayed bills, reconciliation mismatches and estimated reads, among others.
A POC takes about three weeks, on one exception type, in your environment. No platform commitment.
On AWS, in your environment. Karini AI is an AWS Partner with a 99.9% uptime SLA.
Karini AI works with a US energy utility on Meter-to-Cash exceptions in SAP IS-U, following the utility’s own SOPs. Talk to an expert for a walkthrough.
