2025
Swagelok Southeast Texas Achieves 1,544% ROI and $1M+ Annual Savings with GenAI Order Automation
How a fluid systems distributor deployed production GenAI in 18 days, achieving payback in 20 days and reducing order processing from hours to minutes with Karini AI on AWS.
ROI achieved
days to production deployment
annual savings vs. manual process
Overview
Swagelok Southeast Texas, a leading distributor of high-performance fluid systems, struggled with slow, error-prone manual order processing that consumed $96,000 monthly in operational costs. Customer service representatives spent excessive time on data entry instead of customer interactions, making the goal of five-hour order processing unattainable.
By partnering with Karini AI and AWS, Swagelok deployed a no-code GenAI solution in just 18 days that automates 97% of order processing. The solution delivered a 1,544% ROI with payback in 20 days, eliminated 90% of reconciliation errors, and freed CSRs to focus on high-value customer relationships and upselling opportunities.
Built on Karini AI's GenAIFoundation platform using Amazon Textract, Amazon OpenSearch, and Amazon Bedrock, the multi-agent workflow seamlessly integrates with Microsoft Teams and SAP, processing purchase orders in under five hours while generating over $1 million in annual savings.
About Swagelok Southeast Texas
Established in 1985, Swagelok Southeast Texas is a leading provider of high-performance fluid system solutions serving industries including petrochemical, oil and gas, and biopharmaceutical. The company focuses on reducing procurement, installation, and operational costs while ensuring superior customer satisfaction.
With a commitment to delivering reliable products and exceptional service, Swagelok sought to transform manual order processing to improve responsiveness and enable CSRs to focus on building stronger customer relationships rather than administrative tasks.
"Our objective was clear: to process orders in less than five hours to meet the growing demands of our customers. Karini AI's solution not only helped us achieve this goal but also created a much more agile and customer-centric business model."
— Peter Hory, CFO and CIO, Swagelok Southeast Texas
Challenge | Manual Order Processing Constraints
Swagelok Southeast Texas struggled with a slow, error-prone manual order-to-cash process costing $96,000 monthly. Customer service representatives spent excessive time entering data instead of interacting with customers, hindering responsiveness and making the five-hour processing goal unattainable.
Previous automation attempts failed to integrate well with existing systems, producing cumbersome and inaccurate results. With CSRs focused on manual data entry, high-value activities like proactive customer outreach, upselling, and relationship-building were neglected, directly impacting customer satisfaction and business growth.
Outcome | Immediate ROI and Operational Excellence
18-Day Deployment
Production deployment in 18 days vs. months for traditional systems integration. Time to value achieved immediately.
1,544% ROI in 20 Days
Initial investment recouped in 20 days. Over $1M in annual savings vs. $96K monthly manual processing costs.
90% Error Reduction
90% reduction in reconciliation errors by eliminating manual data entry. Vastly improved accuracy and operational reliability.
97% Automation Rate
97% of orders process without human intervention. Orders completed in under five hours consistently.
Enhanced Customer Focus
CSRs shifted to high-value activities: proactive outreach, upselling, relationship-building. 4-hour user proficiency.
"The speed at which we saw ROI was incredible. Our investment was paid back in just 20 days something that typically takes months in traditional systems integration projects."
— Peter Hory, CFO and CIO, Swagelok Southeast Texas
Strategic Vision and Future Expansion
Swagelok Southeast Texas's successful transformation has established a foundation for continued innovation. The immediate financial impact over $1 million in savings and 1,544% ROI validates the strategic decision to embrace no-code GenAI for business process automation.
Deeper SAP & Salesforce Integration
Plans to expand Karini AI capabilities with enhanced customer insights through deeper integration with SAP and Salesforce systems.
Procure-to-Pay Automation
Future projects include streamlining the procure-to-pay process, extending automation benefits across the entire supply chain.
"This transformation isn't just about technology; it's about a new way of doing business. We're now more agile, responsive, and better equipped to meet the needs of our customers. The future is bright as we continue this journey with Karini AI."
— Peter Hory, CFO and CIO, Swagelok Southeast Texas
Technology & Platform Capabilities
Amazon Textract
OCR and document processing for automated extraction of purchase order data.
Learn more →Amazon OpenSearch
Intelligent data retrieval and search capabilities for order processing workflows.
Learn more →Amazon Bedrock
Foundation models powering intelligent automation and decision-making capabilities.
Learn more →Microsoft Teams Integration
Seamless integration with existing collaboration tools, reducing disruption and improving adoption.
Karini AI GenAIFoundation
No-code platform enabling rapid deployment of production-grade agentic AI applications.
Learn more →SAP Integration
Direct integration with SAP for automated order creation and processing workflows.
