Resolve Meter-to-Cash exceptions. Or prevent them entirely.
Karini runs governed AI agents over SAP IS-U on AWS. They read your SOPs, work the back end, and resolve billing exceptions, or stop them before the bill is ever late.
Karini is an AWS-native agentic AI layer that automates SAP IS-U billing exceptions without changing your system of record, provable in a 30-day POC.
Your bots break. Your exception backlog doesn’t.
RPA breaks on every SAP release
Bots depend on screen positions and UI selectors. Every upgrade, patch, or layout change takes your automation offline and the backlog grows.
Exception queues pile up and customers wait
Manual triage, inter-team handoffs, and offline spreadsheets mean billing disputes and delayed revenue that compound every billing cycle.
Screen-scraping tools can't reason across IS-U and AMI.
Resolving a missing-read exception requires reading IS-U, querying AMI, checking MDM, and following your SOP. Bots click. Agents reason.
Karini resolves the exception in front of you today, then prevents the conditions that create it tomorrow.
One Agent Layer. Every Exception. Full Audit.
Missing meter read, resolved before the bill is late.
Delayed bill, prevented at the source.
Reconciliation mismatch, reconciled automatically.
Estimated read, corrected to an actual.
Built for every stakeholder in the room.
Whether you own the exception queue, the SAP environment, or the transformation roadmap, Karini delivers a clear outcome.
Fewer cases. Faster cash.
Agents clear the exception queue around the clock so your team stops working backlog and customers get accurate bills on time.
- Backlog falls as agents resolve cases continuously.
- Estimated reads corrected to actuals before billing.
- Unbilled revenue recovered sooner.
An AWS-native agent layer over SAP IS-U. No rip-and-replace.
Connect to SAP IS-U and BDEx.
Pre-built connectors link Karini to your SAP IS-U billing engine and BDEx exception queue. No additional middleware, no rip-and-replace.
Technical note: System of record stays in place.
Ground agents in your version-controlled SOPs.
Upload your standard work instructions. Agents classify each exception, investigate across systems, and follow your decision tree exactly.
Technical note: Deterministic, auditable.
Resolve or prevent the exception.
Agents act on the back end, create work orders, notify the right teams, and escalate edge cases for human approval before closing.
Technical note: Closure gates, human-in-the-loop.
Deterministic, audited, and grounded in your SOPs.
Version-controlled SOPs drive every action
Agents execute only what your approved, version-controlled SOPs specify. Changes to process are promoted through a review gate, not patched on the fly.
Deterministic execution for financial accuracy
The same exception type follows the same decision path every time. No probabilistic guessing on billing decisions.
Full audit trail of every step
Every agent action, system query, decision, and escalation is logged with timestamps. Regulators, auditors, and your team can inspect the full chain.
Human-in-the-loop on edge cases
When an exception falls outside the SOP or a prerequisite fails, the agent holds and surfaces it for human review before taking any action.
No case closes until prerequisites pass, for example reading present and fix confirmed.
Watch an agent resolve a missing-meter-read exception.
Recorded with a leading US energy utility.
Proof from the field.
Real outcomes from Karini agentic AI deployments across order-to-cash, finance, and utilities.
Swagelok Order-to-Cash
Governed agents automated SAP order exception resolution end-to-end, replacing error-prone RPA with deterministic multi-agent workflows.
- 1,544% ROI
- $1M savings in support time
- 97% of orders processed without human intervention
AP Exception Automation
Governed agents on finance exceptions resolved missing-PO and AP exception cases that previously required weeks of manual research.
- Finance exceptions resolved in days, not weeks.
- Full audit trail on every resolution.
A leading US energy utility
Meter-to-Cash POC underway: SOP-grounded agents targeting missing-read and delayed-bill exception types in a live SAP IS-U environment.
- Meter-to-Cash POC, results in progress.
Featured on the AWS Builders Library
Technical deep-dives on Karini AI solutions, published on AWS.
Transforming an Order-to-Cash Workflow with Karini AI and Amazon Bedrock
How Karini AI leverages Amazon Bedrock to automate order-to-cash exception resolution, reducing manual intervention and accelerating the revenue cycle.
Read on AWSModernizing ERP with Agentic AI: From Manual Exceptions to Autonomous Operations
How agentic AI transforms ERP systems from reactive exception handlers to autonomous operations, delivering measurable ROI across finance and billing.
Read on AWSStart with one exception. Prove it in 30 days.
One exception type, four weeks, in your environment, system of record untouched.
Frequently asked questions
No. The agent layer sits over SAP IS-U and BDEx; your system of record stays unchanged.
RPA mimics screen clicks and breaks when the process changes. The agent reads your version-controlled SOP, adapts, and works the back end.
Yes. Execution is deterministic, every action is audited, closure gates block premature closes, and humans approve edge cases.
No. It reduces IT maintenance and manual exception load, not headcount.
Missing meter reads, delayed-bill prevention, reconciliation mismatches, and estimated-read corrections, among others.
A scoped POC runs in about four weeks, on one exception type, in your environment.
A single scoped exception type, not a platform commitment.
AWS-native, deployed in your environment. Karini is an AWS Partner, SOC 2 Type 2, with a 99.9% uptime SLA.
Public results include Swagelok Order-to-Cash at 1,544% ROI, $1M savings, and 97% automation. A utility Meter-to-Cash POC is in progress.
