Our file transfer platform is integral to the operations of global banks, handling mission-critical ACH and other time-sensitive transactions. Ensuring that all failures are resolved quickly and within SLA is crucial to avoid penalties. Traditionally, our operators had to manually sift through log files to diagnose issues and follow standard operating procedures (SOPs) for remediation—a process that was both time-consuming and required significant expertise.

With Karini AI’s GenAI on AWS platform, we were able to develop an Agentic RAG solution that provides operators with a summarized diagnosis and remediation steps without the need to manually review log files. This chatbot has improved our resolution times by over 40% compared to traditional methods, and it can even be used by less experienced operators. - Andrei Olin, CTO, BTrade