Swagelok Southeast Texas, a distributor of fluid systems, partnered with Karini AI and AWS to transform manual order processing with generative AI. The solution delivered a 1,544% ROI, over $1M in annual savings, and reduced order processing time to under five hours. Deployed in just 18 days with a payback period of 20 days, it enabled CSRs to focus on building customer relationships instead of data entry.
Peter Hory, CFO and CIO of Swagelok Southeast Texas, says, "Our objective was clear: to process orders in less than five hours to meet the growing demands of our customers. Karini AI’s solution not only helped us achieve this goal but also created a much more agile and customer-centric business model."
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